How to Return & Exchange

Upon receiving a damaged product, please contact us immediately for an exchange and return the item within 48 hours along with images of the damaged delivery box and product. A new product will be delivered to you.

If you request an exchange 24 hours after receiving the product, please note that it will be considered damage caused by use and cannot be exchanged.

Terms & Conditions

As all our candles are handmade individually and not factory-produced, no two candles are 100% identical.

Natural occurrences of soywax frosting are not eligible reasons for return or exchange.

Painted areas of candles may fade or peel with rubbing — please avoid touching those sections.

Colour colliding is a natural process where candle colors blend, forming a soft gradient effect.
This is influenced by Singapore’s weather and can be slowed by storing candles in a cool, dry place.

Custom products are not eligible for returns or exchanges as they are crafted according to individual requests.
Please ensure details are confirmed before purchasing.

*The above-mentioned points are not eligible reasons for return or exchange.